Refund and Returns Policy

Updated 4th April 2023


  • This policy is about returning goods and cancelling orders.
  • The purpose is to provide rules for managing the process.

Return of Goods:

  • Goods cannot be returned unless prior agreement is made.
  • Customers must get a Return Material Authorization Number (RMA) before returning goods.
  • The RMA number is obtained by contacting the company’s Customer Service Department.
  • Goods must be returned in their original undamaged packaging, unless they are covered by a warranty or do not meet consumer guarantees.
  • A copy of the invoice must be attached to the returned box, and the RMA number must be clearly marked on the outside of the packaging.
  • Non-stocked or made-to-order products are non-returnable.
  • The Company will accept returns if the goods are in new, saleable condition and the Customer pays a restocking fee of 25%.
  • Goods must be returned within 14 days of the original order.
  • Acceptance of returned goods by the Company’s staff does not automatically constitute acceptance of the Customer’s claim for return.
  • Any goods returned without an authorized RMA number will be returned to the Customer at their expense.

Cancellation of Order:

  • Orders cannot be cancelled, modified or deferred without the prior written consent of the Company.
  • If consent is given, the Company must be reimbursed for all losses, including loss of profits and paid a cancellation and restocking fee of 25% of the invoiced value of the Goods.


  • The policy applies to all ALG Group businesses.
  • Changes to the policy need approval from the National Business Manager and CEO.