Warranty, Care & Maintenance
Care & Maintenance – Ventus Louvre Galleries
Ventus Louvre Windows have been designed and built for lifetime use. However, preventive care and maintenance is recommended to prolong the life of this durable product.
These valuable tips will help you maintain your Ventus Louvre Windows for years to come.
LOUVRE MAINTENANCE
- Inspect after installation and then annually.
- Inspect all screw fixings for firmness.
- Check all seals are clean and in place.
- Check all handles for correct operation and note any sign of wear.
- Make sure all louvres open and close accordingly.
ALUMINIUM
Regular maintenance helps to reduce the rate of weathering of aluminium finishes, the frequency of cleaning will depend on the environmental conditions, but as a guide should be done at 3 monthly intervals, or more frequently in aggressive coastal or industrial environments.
- Remove loose deposits with a wet sponge (avoiding scratching the surface by dry dusting first).
- Use a mild detergent and warm water to clean louvre frames. Avoid excessive amounts of water gaining entry into internal mechanisms through the handle notch. Rinse with clean water.
- Do not use any cleaning agents that contain a caustic base, abrasive materials or chemicals that can affect the surface finishes.
Glass
For best results, regularly clean with a mild, non-abrasive detergent and water. Strong chemicals or aggressive cleaning agents should not be used.
Doric Automated Chainwinders
Doric electric winders are maintenance free, however proper care will extend the life of the winder.
- Please note, the winders are water resistant and not waterproof all efforts should be made to avoid water entering the winder body.
- In addition the chain is a dry chain and does not require any lubrication.
- Adding surface oils, grease or silicones can increase the likelihood of contaminates entering the winder itself and therefore should be avoided.
- Environmental deposits can cause the surface of the chain to deteriorate prematurely. In addition, the body of the winder should be wiped free of any dust, salt, or environmental deposits to maintain its finish.
- Doric recommends cleaning the chain with warm soapy water and a soft bristle brush or cloth every 6 months in normal conditions and every 3 months in coastal applications to remove surface contamination
Warranty – Ventus Louvre Galleries
Ventus louvre windows are warranted against defects arising from faulty workmanship and/or materials for 6 YEARS from the date of purchase. This warranty is limited and subject to the following general terms and conditions:
- This warranty applies only to the original purchaser and original installation. It is not transferable.
- The products must have been installed in accordance to the manufacturer’s recommendations, specifications and guidelines, and in full compliance to all relevant building standards in your country.
- The products have been used and maintained in accordance to Ventus’ product care and maintenance guidelines.
- It is expected, that during the life of the product, certain normal and acceptable wear and deterioration will occur, particularly with moving parts and finishes. Provided that this is within industry tolerances and standards and it does not affect the product’s performance and general appearance, this normal wear and deterioration does not constitute a defect under this warranty.
- Some variation in manufacturing tolerances and in the finish of aluminum, plastic and timber components is normal and is not deemed to be a defect under this warranty.
- This warranty is limited to the repair and/or replacement of the faulty components and/or products at the company’s discretion. It does not extend to the removal and re-installation of the products, nor does it cover the repair and refinishing of the adjacent surfaces and materials.
- Where the product has been repaired, only repairs performed by Ventus personnel or authorized agents are covered by this warranty. Unauthorized repairs and tampering with the product voids all warranties.
- Ventus reserves the right to change specifications and/or discontinue a particular product line. In this case for warranty purposes, will offer equivalent or superior products as substitutes of the original.
- Claims under this warranty should be made within 3 months of the defect arising to your nearest Ventus agent or reseller. Copies of this warranty certificate, signed and stamped by the authorized reseller/agent, as well as the receipt should be included with a written claim detailing the claim particulars. Ventus may request photographic evidence to support a claim.
This warranty is in addition to all other rights and guarantees in place under the consumer protection laws in your country. For a copy of our full Warranty Terms and Conditions, please visit www.doric.com.au
For more information on your consumer rights, please contact the consumer protection agency in your country.
Warranty – Ventus Automated Hardware
Ventus Plug and Play motorized components are warranted against defects arising from faulty workmanship and/ or materials for 3 YEARS from the date of purchase. The Ventus Plug and Play electric components are warranted against defects arising from faulty workmanship and/or materials for 1 YEAR from the date of purchase. This warranty is limited and subject to the following general terms and conditions:This warranty applies only to the original purchaser and original installation. It is not transferable.
- This warranty applies only to the original purchaser and its original installation. It is not transferable.
- The products must have been installed in accordance to the manufacturer’s recommendations, specifications and guidelines, and in full compliance to all relevant building standards in your country.
- The products have been used and maintained in accordance to Ventus’ product care and maintenance guidelines.
- It is expected, that during the life of the product, certain normal and acceptable wear and deterioration will occur, particularly with moving parts and finishes. Provided that this is within industry tolerances and standards and it does not affect the product’s performance and general appearance, this normal wear and deterioration does not constitute a defect under this warranty.
- Some variation in manufacturing tolerances and in the finish of aluminium, plastic and timber components is normal and is not deemed to be a defect under this warranty.
- This warranty is limited to the repair and/or replacement of the faulty components and/or products at the company’s discretion. It does not extend to the removal and re-installation of the products, nor does it cover the repair and refinishing of the adjacent surfaces and materials.
- Where the product has been repaired, only repairs performed by Ventus personnel or authorized agents are covered by this warranty. Unauthorized repairs and tampering with the product voids all warranties.
- Ventus reserves the right to change specifications and/ or discontinue a particular product line. In this case for warranty purposes, will offer equivalent or replacement products as substitutes of the original.
- Claims under this warranty should be made within 3 months of the defect arising to you’re the company the goods were ordered from. Copies of the receipt or proof of purchase should be included with a written claim detailing the claim particulars. Ventus may request photographic evidence to support a claim.
This warranty is in addition to all other rights and guarantees in place under the consumer protection laws in your country. For a copy of our full Warranty Terms and Conditions, please visit www.doric.com.au
For more information on your consumer rights, please contact the consumer protection agency in your country.