FAQ

A wide range of window types can be catered for, including:

• Louvre window/ louvre gallery
• Awning, casement windows
• Servery awning windows

No, the easy to install system runs on a 24 volt ‘plug and play’ system using quick connect plugs and leads. A transformer/power supply reduces power from 240V AC to 24V DC so it’s safe to configure.

You will need a 240V AC mains GPO that must be installed by a licensed electrician, and it is recommended to have one installed in the same access area as the controller, or at least accessible by the controllers power supply.

Each system has five channels, and up to 100 controllers on each – this means the system can handle the most complex of installations.

No, step-by-step guides are available to walk you through the installation process.

Yes,

• Louvre Gallery can retrofit into an existing opening
• Automated Chainwinder can be retrofitted to an existing installed awning window

As long as the windows are true and square, there is a electric solution for the opening. Step-by-step guides show you how to get the job done.

Six years for the hardware, in line with the standard Doric Products warranty, and one year for the electronics.

• 102mm Series: 27 louvre blades, gallery height of 2,420mm
• 152mm Series: 17 louvre blades, gallery height of 2,471mm

Yes, but the opening must be square, as louvres can be adjusted for different shape spaces.

Each order offers customisation.

No specialist experience is necessary.

RF transmitters, wall mounted controls or handheld units are what is available from Doric. A building Management System “BMS” can also be used if desired.

The system can be programmed to function individual windows, or multiple windows, across a range of parameters from different controllers, living areas, floors, or groups of windows.

Yes, the Ventus Automated system is smart home compatible, complete with light, temperature and humidity sensors.

Ventilation reduces the load on air conditioning, as the system “allows the breeze in”. By allowing passive ventilation, there is no need to run a fan, air conditioner or air pump, thus saving on power usage.

From a traditional home security standpoint, the system is as safe as the traditional, non-automated hardware. Electronically, the RF coding is very similar in nature to other traditional remote-control fixtures, such as electric garage doors and Television remotes meaning that the system is very secure.

Ventus allows windows to be opened that are often hard to reach but are in the ideal location to improve airflow. Opening and closing these windows automatically controls heat, moisture, humidity, disperses organic compounds, such as gases from cooking, which ultimately reduces triggers for conditions such as asthma, making for a more liveable home.

Plug and Play is a DC 24V cable and controller kit use to supply power to Ventus Automated products. Components are manufactured to all work together as a kit to ensure that all connections within a building are easily joined and connected correctly (+/- to +/- ). This assists in fast hassle-free installation and at worst simplified fault diagnosis.

The only cable connection that doesn’t have a “plug” as a connection is at the controller. If an issue presents this is the first and often the only check required if a window does not operate.

No, the cables in the “plug and play” system are specifically designed to match the winders and actuators in the Ventus system.

Yes, Figure 8 cable will work however we do not guarantee or warrant this. Using other cables may result in the windows operating at different speeds. Using Plug and Play cables means all the operators work at the same speed and there will be no damage done to the motors.

The Plug and Play system has cables that are plug on one end only. The end of the cable can then be drawn through the void or cavity.

The cables are 3 meters because the winder or louvre also has a length of cable attached and this increases the 3 meters. In most cases this is sufficient to connect to a window to the controller.

If longer cables are required there is a “C2075FM3” cable that is a 3 meter Plug and Play extension.

Every installation has an “ideal location”. The ideal location is “the average distance between the windows to be powered where all cables are the same length. Put the controller there and run an extension cord from the GPO to the controller.

Wiring in the controller in and running long cable runs to each motor. Sometimes this is unavoidable but should be avoided. A 10A Power upgrade is available in this application.

The 10A power supply is best used in commercial jobs, when a TCE300 or LCD300 awning winder is used to run more than 4 windows off one controller and in locations where windows are on longer than 9-meter cable runs or if cable lengths are different by more than 30%.

The 2.5A is sufficient for louvres and the small SCE300 awning winder to power up to 8 windows with short cable runs. The 2.5A power supply should really only be used in residential applications. There is a chance when using only 2.5A power supply issues may arise with slow window speeds and windows not opening if the power is insufficient or inconsistent.

Putting in an access panel to get to the controller in the event of an issue saves climbing through the roof cavity to access the controller if a fault eventuates.

The WLR001 uses the C4075M3 as the extension. Order is Blue, Black, Brown, Yellow, from left, from the middle of the controller.

Divide the windows to be controlled into elevations, levels, or zones. For example, North, East, / Level

Controllers are either single controller or 8 Channel controllers. This means “single controls “one window” and “8 channel

Using a bank of 5 windows with an average distance of “for example 7 meters”. Use three 3 meter cables per window and add 20%. This allows for corners and offsets. The answer is 15 ( 5 x 3 = 15, plus 3 20% means you require 18 cables.

Cables are all 0.75mm gauge in 2 or 4 core. Plugs are either male or female in 2 or 4 cores. Plugs are only able to be connected one way. Ventus cables are soldered, thermally welded, and sealed with silicone gaskets to ensure they cannot be installed incorrectly and are waterproof.

The Male end of the plug is always the power supply and the female end receives the power form the male plug.

Cables have resistance. The longer the cable the more power is lost, more load is put onto the power supply and if the power to the motors is reduced the slower and less powerful the motor will be.

Yes, but these are special order and we can help optimise the cabling in circumstances where long runs are required, Often long runs can be avoided as it is better to either find a GPO (power) closer to the window bank, or run an extension lead from the GPO to the AC transformer This means there is only one lead running a long distance. It’s better to run 240v further then step down.

Adding another component such as a third wire into an installation now requires a builder an electrician to be working on the system for a long period of time. There is also architectural considerations such as getting around areas such as stairwells, air conditioning ducts, insulation, on so on. Doric Ventus puts the power where its needed and locates the Controller via remote.

You can, but why would you? Once paired when installed and a test run is completed the system is now paired until such time as another window or transmitter is required to be added.

No, Modern RF transmitters are extremely reliable. It is the same technology as found in television controllers and garage door operators. We don’t run cables in these applications so why would we for a window?

Yes, it can work in this way. This is sometimes a requirement in a school or government installation.

Yes, there are many considerations. Power to open? Power to close? Battery backup?

Yes the simplicity of 24V DC current means that the BMS is now the sender of the signal to the channel controller, and the channel controller becomes the power transmission and the sender of this signal to the window.

A battery backup is a feature installed when the building requires control of the windows when/or if their is a power outage.

The operator is detecting friction or assist the sash or louvre by hand to move to the open position until you can get enough room to disconnect the sash plate. Cycle the sash in and out and look for resistant If significant resistance if present rectifies or call your fabricator. An installation issue is present.

Disconnect the operator from the window sill by undoing the screws on the bracket that mounts the operator to the frame. Cycle the window in and out and check for resistance. If present there is an installation issue.

Check the connection at the controller and make sure it is powered on.

What if this doesn’t work? Turn off the transformer power supply at the GPO. remove the power supply and contact your Doric Sales Rep.